Dear Corinne,

Welcome to the November issue of InTouch Online. With Thanksgiving already behind us, we are now sliding in to the holiday-filled month of December. Hope everyone is prepared for the hustle and bustle!

Please tell us what you think about the new InTouch Newsletter through the Customer Comment link located in the Customer Support Center.

New Account Specialist Hours

For your convenience, our Account Specialist are now available from 6:00am - 6:00pm EST; as always, our Tech Support is available 24 hours a day, 7 days a week.

Why Set the Job Processor in Stand-by Mode

You might be thinking 'Why would I set the Job Processor in Stand-by mode?' We have the answers for you, but first let's review:

What is the Job Processor? The Job Processor can be compared to the brain of SubFinder; it is the component of the SubFinder system that searches for the best substitute to fill your jobs. 

What happens when I click on Stand-by? Clicking on Stand-by when SubFinder is in an active state (Morning Calling, Break Time, or Evening Calling) will cause the Job Processor to go into Stand-by mode and the Call Processor status will change to "Not Taking Calls." While in Stand-by, SubFinder will not make any outgoing calls or accept any incoming calls.

Now that we've covered the basics, there may be times when it is appropriate to place the Job Processor in Stand-by. For example:

To Reset a Job:  If you put the Job Processor in Stand-by and then bring it back out during a morning or evening calling period, any jobs with a status of 'Attempt Failed' will reset to 'Unfilled' and SubFinder will begin calling out on them again.

After Making Control Panel Changes:  SubFinder will not recognize any changes made to the Control Panel until the Job Processor is placed in Stand-by and then brought back out.

Performing Various Maintenance Tasks:  There are several procedures, such as the Database Copy, Recalculate Sub Hours, and Synchronize Voices, which require the Job Processor to be placed in Stand-by before they can be run. If you attempt to run them while the system is in an active state, you will receive the following message: "The Job Processor must be in Stand-by to perform this task."

Shutting SubFinder Down Completely:  Any time you are getting ready to completely shut your SubFinder system down (rebooting the computers, closing the office for an extended holiday or the summer, etc.), you must place the Job Processor in Stand-by before closing the Job and Call Processor applications. This allows SubFinder to finish any incoming or outgoing calls and properly close any open data files.

Do you have other questions regarding your Job Processor and/or the Stand-by mode? If so, please contact your Account Specialist at 800.782.3463 for further information.

SubPay is the Easy Way

Does your Payroll office spend countless hours manually calculating substitute pay? Is your substitute pool frustrated with mistakes on their paychecks because of complex pay methods? Eliminate all of these hassles with SubPay!

The SubPay module provides you with a wide range of features, tools, and reports not found in most payroll applications. SubPay gives your payroll office the power and creativity to offer advanced pay incentives to your substitutes without the hassle of extra paperwork.

With SubPay you can:

·                     Create escalating pay scales

·                     Manage travel-pay

·                     Account for lunch-time and break-periods

·                     Manage incentive-pay programs

·                     Track long-term pay

·                     Utilize extensive reporting tools

By using SubPay's advanced pay incentives, substitutes can be paid based on a multitude of criteria. SubPay will help you increase your substitute pool and your substitute loyalty by providing additional competitive pay options and an incentive to work in your district!

For additional information about SubPay, please visit our website or contact Katy McCloskey at 800.782.3463 Ext. 6171.

We hope you enjoy the last month of 2007! Have a safe and happy holiday season.

Sincerely,

The CRS Team

Featured Articles

Why Set the Job Processor in Stand-by Mode

SubPay is the Easy Way

Quick Links

CRS Incorporated

SubPay

2008 Annual User Group

Customer Support Center

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Our Family is Growing!

Help us in giving a BIG welcome to our new National Sales Manager, Michael Indovina! Michael comes to the CRS Team from Pittsburgh, Pennsylvania. He has many years of knowledge and experience in Sales and Sales Management. CRS will benefit from Michael's expertise as together we all will help our company continue to grow and adapt to new technologies that will benefit YOU, our customers, and our future customers. Welcome again Michael!ncorporated!

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Represent Your District!

What is your favorite SubFinder feature? Does your SubFinder system have a nickname? What part of the SubFinder system could your district not survive without?

We believe that the best learning tool for our customers is to inform each other! Let us know about your SubFinder system! You will have a chance to be highlighted in the monthly InTouch Newsletter and pass on YOUR knowledge of the SubFinder system to your peers! Email us at Subfinder@crs-ivr.com if you district is interested.